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Christmas Grotto - Click Here To Find Out What You Need To Know...

Christmas Grotto at WEBBS, WYCHBOLD

What you need to know…

Please read the following to make your visit to the grotto at Webbs, Wychbold as enjoyable as possible

Buying Tickets

•    Booking in advance is the only way to guarantee entry to the grotto on the day/time you require. Tickets are available to buy in-store at Webbs, Wychbold or online at www.webbs.co.uk (no telephone bookings taken).

•    Tickets are £7 per child (this includes 1 FREE adult entry and a FREE gift worth at least £5)

•    Additional adult tickets are £2 each.

•    Babes in arms accompanying older siblings get in free but don’t receive a gift. If you wish them to receive a gift then the normal £7 fee applies.

•    Ticket refunds will incur a £5 administration fee.

•    On-the-day tickets. You can buy tickets on the day if they are available.

•    Please note, we operate a NO TICKET/NO ENTRANCE policy. Please ensure that you bring a printed copy of your booking confirmation email, including the barcode, OR show your booking confirmation email, including barcode, on your smart phone.

•    If you cannot print out your booking confirmation email or do not have a smart phone, please bring your booking reference to the reception desk at Webbs, Wychbold before you skate and we will print out your confirmation for you.
If you cannot print out your booking confirmation email or do not have a smart phone, please make a note of your booking reference and bring it to your Ice Rink skate session.

Visiting the Grotto

•    If you have purchased grotto tickets in advance you only need to arrive a few minutes before your time slot.

•    Your ticket allows you to enter the grotto once, at any time during your 30 minute slot. For example, if you have booked a 10am grotto session you can enter the grotto any time between 10am-10.30am. Please note, due to unforeseen circumstances on some occasions time slots may over run.

•    There will be plenty of time to chat to Father Christmas and children can give him a letter if they would like.

•    You can take your own photos and you will also have the chance to purchase photographs taken on our own grotto camera.

•    After meeting Father Christmas children choose a present from the Toy Warehouse. There are lots of different gifts to choose from so there will be something for boys and girls of all ages.

•    There is wheelchair access to the grotto.

After your Grotto visit

•  Relax and enjoy refreshments in the Christmas Café, not far from the Grotto and have a look at our fantastic real ice rink. Ice rink tickets are available to buy in-store or online at www.webbs.co.uk. Toilets are also available near the Christmas café.

Webbs Grotto Terms and Conditions

In exceptional circumstances and at the sole discretion of Webbs management the grotto may need to be closed. In this event everything will be done to rearrange another convenient grotto session. If this is not possible a full refund will be given.

A refund will only be given on presentation of the original tickets within 28 days of the cancelled session. Webbs management reserves the right to refuse entry/eject patrons from the grotto without refund. Webbs management decision is final.

Ice Rink - Click Here To Find Out What You Need To Know...

Ice Rink at WEBBS, WYCHBOLD

What you need to know…

Please read the following to make your visit to Webbs ice rink as enjoyable as possible.

Buying tickets:

•    Booking in advance is the only way to guarantee entry to the Ice Rink on the day/time you require.

•    Tickets are available to buy in-store at Webbs, Wychbold or online at www.webbs.co.uk (no telephone bookings can be taken).

•    Ticket refunds will incur a £5 administration fee.

•    On-the-day tickets. You can buy tickets on the day but it is not guaranteed that there will be tickets available.

•    Please note, we operate a NO TICKET/NO SKATE policy. Please ensure that you bring a printed copy of your booking confirmation email, including the barcode, OR show your booking confirmation email, including barcode, on your smart phone.

If you cannot print out your booking confirmation email or do not have a smart phone, please make a note of your booking reference and bring it to your Ice Rink skate session.

Visiting the Ice Rink:

•    The Ice Rink measures 368 square metres and can safely hold 130 skaters.

•    Skaters should arrive at least 20 minutes before the start of their session to allow for shoe and skate exchange. Skaters arriving late for their session will not be given extra time on the ice.

•    Skating sessions are 45 minutes long, allowing time between sessions for the professional assessment of the ice and resurfacing to take place. Such work between sessions ensures optimum skating conditions for everyone regardless of when you choose to visit.

•    Skaters are advised not to bring any items of high value when visiting the ice rink as storage lockers are NOT provided. Items can be left in the Skate Exchange area with your shoes, AT YOUR OWN RISK. Webbs accepts no responsibility for any items left unattended ANYWHERE at the rink while you skate.

•    There is plenty of space for non skaters to view the skating, either outside or from inside the heated Christmas café.

On the Ice:

•    For safety, all skaters should wear gloves, for comfort all skaters should wear thicker socks than usual. For small children, bring elbow, knee pads and helmets if you have them. There are a limited number of push along skate aids for hire for children to help them around the ice rink.

•    Skate Aids. Push along skate aids are available for hire at £4.50 each per session. They cannot be booked/reserved in advance and are ONLY available on a first come, first served basis at the time of your skate session. Push along skate aids are for use by one or two children, aged 8 and under, to sit upon and an adult to push whilst skating.

•    All children 8 years and under must be accompanied by an adult on the ice (one adult for every 3 under 8’s).

•    ‘Bob-Skates’ are available FREE for young children (under 3 years) to wear over their normal shoes.

•    This year the ice rink has a clear cover, with open sides. This means you can skate in any weather but still enjoy the outdoor experience. Although the rink is covered, ice is still wet if you fall over so please dress accordingly in warm and waterproof clothing.

•    Skaters can bring their own skates providing they notify one of our sakte staff when presenting their ticket. Please note, there will not be a reduction in price if you use your own skates.

•    There is wheelchair access into the skate exchange and on to the ice. Please advise a skate marshall if you wish to use your wheelchair on the ice. One carer per wheelchair user will be admitted for just £3 for any session but this ticket can only be booked in-store.

After your skating session

•    Relax and enjoy refreshments in the Christmas Café, next to the Ice Rink. Toilets are also located near the Christmas Café.

Risk Assessment Statement

Please note that all users of the ice rink skate at their own risk. Skaters and spectators are deemed to have knowledge of and assume the inherent risks which include, but are not limited to, the following:
Injuries resulting from collision or contact with other skaters; injuries resulting from falls; injuries resulting from wet flooring.

Skating is NOT suitable for pregnant women or anyone with a heart, back, knee or hip condition. Do advise ice rink management if you, or anyone in your party, has a medical condition that may be affected by skating, lighting, loud music etc. Please ensure you are physically able to skate.

Webbs, Wychbold Ice Rink Terms and Conditions

In exceptional circumstances and at the sole discretion of Webbs management the rink may need to be closed. In this event skaters will be given the opportunity to transfer their tickets to an alternative session of equal value. If this is not possible a full refund will be given. A refund will only be given on presentation of the original tickets within 28 days of the cancelled session.

Webbs management reserves the right to refuse entry/eject patrons from the rink without refund. Webbs management decision is final.